FREQUENTLY ASKED QUESTIONS
How do I place an ad?
Which Category should I choose?
Select the category and sub-category that best describes the item you are selling. Simply describe the item you are selling and click on any other the categories suggested. Alternatively, click on the most relevant category available from the category tree. If you believe your advert doesn‘t fit in any section in the category finder, or if you are unsure which category to choose, then email Letmeknow Customer Services.
What makes a good title for an advert?
The title of your advert should summarize in no more than four words the item you are selling. You want someone to see the title of your advert and be able to tell what it is you are selling, without it being too complicated. Remember: the simpler, the better.
Car adverts should start with the make and model of the car (e.g. Ford Fiesta)
Property adverts should start with the name and/or first two digits of post code of the area the property is located (e.g. Finsbury Park, N4)
Why do I need to enter a postcode for my item?
No matter what sort of item a customer is searching for on Letmeknow.online, the customer inevitably searches for items as close to them as possible. As a result we ask all our advertisers to include a postcode of their item to allow our customers to find their advert quickly and easily.
Are you going to publish my postcode?
We take our customer‘s privacy very seriously and will only publish a map of the rough area of the postcode you have entered. This map is to help to give our customers an idea of where the item is being sold from. At no point should a map show the exact location of where the item is kept.
We accept payment by credit or debit card and PayPal.
Is buying online secure?
We only use secure 3rd party payment options which are Barclays SmartPay and Paypal
Pricing my item
In order to get an idea as to what sort of price you should sell your item at, the best thing to do is to research what other similar items are priced at. You want a price which is competitive but which you are also happy with. Remember if there are other items which are similar to yours at a lower cost you are unlikely to get a lot of interest.
If you have no specific price in mind and just want to see how much money you can get for an item then why not place the advert and leave the price as simply Offers. This will mean customers can contact you and put a price forward that they would be happy to pay. A word of warning on this, however, as it can put some people off who imagine the item would be too expensive for them, or it can encourage customers who are only prepared to pay a small amount.
Why has my item been rejected?
All adverts are subject to the Letmeknow advertising policy, which offers guidance on which items we will and will not publish.
If you wish to contact our customer services please email us.
Searching for adverts:
How do I search the website?
There are two ways to search for adverts on our website.
The Search bar on the homepage where you can type keywords and location/ radius information.
The left hand side menu which take you directly to all the adverts in those categories.
How does entering a keyword help to improve my search results?
If you choose to apply a keyword to your search results then you will only see search results that match your keyword exactly. For example, if you enter in ‘Automatic‘ in a Motoring search then you will not see results that include the word ‘Auto‘ as this doesn‘t match the keyword exactly. Similarly if you are searching in Pets and you search for ‘Staffy‘then you will not see results for ‘Staffordshire Bull Terrier‘ as once again the keywords are different. Bear in mind when you search for something using a keyword that it‘s worth trying a few different combinations to make sure you see all possible search listings.
How can I use the location filter box to improve my search results?
Use the location filter to limit your search results to only those that are from a certain area or postcode. How the location filter works depends on whether you enter in a postcode or a town / region name. If you enter a postcode, for example N1, then your search results are limited to only results shown from with that postcode. If you enter in a town / region name, such as Camden, then your search results will be limited to all results within 25 miles of that location. If you enter nothing into the location filter then you will see all results from within the UK.
Can I change the search radius?
Yes, once you have completed your initial search you have an option to limit your search results by a choice of filters. One set of these filters refers to location. You can either keep your location as the same as your initial search or you can change it here. You can also change your search radius to anything available from the drop down menu.
How long will my ad remain on the website?
How do I register?
Select the Register link in the header at the top left hand section of your screen.
You‘ll be taken straight to our Registration page where there are five sections to complete:
Your email address
Confirmation of your password
Confirmation of Loot user agreement
Once the fields in these sections have been filled in correctly, click on the red ‘Register‘ button. You will be sent an email which will confirm your details and your successful registration.
What are the benefits of registering?
Renew, edit or stop your adverts
View your advertising history
Update registration details and privacy permissions
Create email alerts
How can I change my registered details?
All your personal details are stored within the Letmeknow section of our sites. In order to access Letmeknow login and you should be automatically redirected to this section. If you are already logged in then simply select Letmeknow and visit the profile section available from the left hand side menu.
Enter your new details along with your current password and click on the ‘Update‘ button.