CUSTOMER SERVICE
Every day we get feedback from our users and, as many of you have the same type of queries, we‘ve put together answers to some of your most frequently asked questions.
If you cannot find the answer to your question then email Letmeknow Customer Services.
REGISTRATION:
How do I register?
Select the Register link in the header at the top left hand section of your screen. You‘ll be taken straight to our Registration page where there are five sections to complete:
First Name
Last Name
Your email address
Your password
Confirmation of your password
Confirmation of Letmeknow user agreement
Once the fields in these sections have been filled in correctly, click on the red ‘Register‘ button. You will be sent an email which will confirm your details and your successful registration.
What are the benefits of registering?
Renew, edit or stop your adverts
View your advertising history
Update registration details and privacy permissions
Save searches
Create email alerts
How can I change my registered details?
All your personal details are stored within the Letmeknow section of our sites. In order to access Letmeknow login and you should be automatically redirected to this section. If you are already logged in then simply select Letmeknow and visit the profile section available from the left hand side menu. Enter your new details along with your current password and click on the ‘Update‘ button.
HOW DO I CHOOSE A SECURE PASSWORD?
Choosing a secure password is one of the most important parts of setting up your Letmeknow account.
These are some ideas that will help you create a good password and keep it safe:
Make your password at least 8 characters long. The longer it is, the more secure it will be.
Choose an interesting phrase, a line from a poem, or a section of song lyrics. Then use the first letter from each word to construct your password. Make sure you don‘t accidentally create dictionary words this way!
Go to a busy street and write down the first three or four number plates you see. Remove the duplicate letters and numbers and make your password from the remaining ones.
Find other ways of getting random letters and numbers, such as opening books and taking the third letter from the first ten nouns you see. Be creative!
What NOT to Do
The following things should not be used as your password, or even as a part of it:
Your username.
Your real name.
Any name at all.
Your birthday, phone number or address.
Any dictionary word, in any language.
Dictionary words with common number/letter substitutions, such as zeros for the letter O, ones for the letter L, 3‘s for E, etc.
Any of the sample passwords you find on the internet.
Keeping Your Password Safe
Never tell anyone your password.
Never write your password down. Even though your password will look random to others, you should have a way to easily remember it yourself so that you do not have to write it down.
Change your password every few months.
MAPS:
How can I see where an advertiser is based?
All adverts have a map which will show the rough location of the advertiser. To see the map simply click on any advert listing from the search results page. The map is on the right hand side of the advert view page underneath any photos.
The location arrow only points to the middle of a suburb
For privacy reasons, maps do not show the exact location of the advertiser. Ads that include a map show the rough physical location of the item offered, Use the ‘+‘ and ‘-‘ buttons to zoom and see more or less detail.
CONTACT DETAILS:
My Personal Details are being used by someone else
If your details are appearing in an advert you haven‘t placed, please email us.
We‘ll be able to remove the insertion and investigate the submission on your behalf..
Can you send me more contact details for an ad?
Although we encourage advertisers to include as much information as possible with their ads, ultimately we can only publish the contact details provided. As an alternative, you might like to place a wanted ad for the item you‘re looking for.
Letmeknow ‘s USER AGREEMENT:
The LetmeknowUser Agreement is a method of making all our registered users aware of our terms and conditions and privacy policy. In order to make it as simple as possible we have combined these notices into our User Agreement, which we ask all our users to make themselves aware of before registering with Letmeknow.online.
Why is the Register button not clickable?
All users must agree to the User Agreement in order to register on our sites. Please read the relevant points of the user agreement thoroughly before ticking the “I agree to Letmeknowuser agreement” option. This will allow you to register by clicking on the blue ‘Register‘ button.
Do I have to agree to receive relevant offers from Letmeknowand other carefully selected companies?
By registering, all Letmeknowusers will automatically be included to receive offers from us and other carefully selected companies. We do this to ensure you are kept up to date with all relevant offers and to allow us to keep in touch with you. At Letmeknowwe take your privacy very seriously and will safeguard your information at all times. However, we recognize that some users will prefer to opt-out of receiving any communications from Letmeknowor other carefully selected companies.
